Legal
Privacy Policy
Last updated: 25 February 2025
At Loot Raiders, protecting your privacy is a core part of our commitment to building a trusted and rewarding experience for every player and community leader.
By accessing, using, or registering on the Loot Raiders platform, you confirm that you have read, understood, and agreed to this Privacy Statement.
If you do not agree with the terms outlined here, we respectfully ask you to refrain from using the platform.
WHO WE ARE
Loot Raiders is operated by:
EOAS INC SOCIEDAD DE RESPONSABILIDAD LIMITADA
- Address: Boulevard Ernesto Rohrmoser, Edificio Sabana Business Center, Piso Doce, Diagonal al Estadio Nacional, Costa Rica
- Registration Number: 4062001334635
- Linked exclusively to the Elements of a Soul web3 gaming project
1. INFORMATION WE COLLECT
Depending on how you interact with the platform, we may collect the following categories of personal data:
Contact Data
- Email address
- Billing address (if applicable)
- Phone number (if provided)
Technical Data
- IP address, browser type and version, operating system
- Device type, model, and unique identifiers
- Referring URL (page visited before accessing Loot Raiders)
Usage Data
- Pages visited, date and time of access, time spent on each page
- Clickstream data (buttons or links interacted with)
Cookies & Tracking Technologies
- Session cookies: manage your login sessions
- Persistent cookies: save login preferences
- Analytics cookies: understand site usage
Marketing Data
- Newsletter subscription status
- Communication and marketing preferences
2. HOW WE USE YOUR DATA
We process your data only when necessary — always respecting the principles of fairness, transparency, and minimalism.
- Operate, maintain, and enhance the platform
- Create and manage user accounts and login credentials
- Personalize your browsing experience
- Process inquiries, support tickets, and service requests
- Send essential account updates, winner announcements, and service changes
- Deliver newsletters and promotions (with your consent)
- Comply with financial, legal, and security regulations
- Prevent fraud and unauthorized access
We collect and process only data strictly necessary for these purposes. You retain full rights to request access, correction, deletion, or restriction of processing at any time.
3. DATA SHARING
We collaborate carefully with trusted partners to operate the platform. All external relationships are governed by contracts that enforce strict data protection standards and GDPR compliance.
Third-Party Service Providers
We engage service providers for website hosting, database management, analytics, payment processing, and customer support. They access your data only to the extent necessary to fulfill their functions.
Authentication Providers
If you register via Google, Discord, or X, those providers process your authentication data under their own privacy policies. We only process the minimum data necessary to enable your account.
Legal Compliance
We may disclose personal data to public authorities or regulators if legally required. Loot Raiders never sells user personal data for commercial purposes.
4. ACCOUNT CREATION & AUTHENTICATION
You may register using your email address or a third-party provider (Google, Discord, or X).
| Method | Data Collected |
|---|---|
| Email registration | Full name, email address, encrypted password |
| Third-party login | Name, email address, profile picture (where authorized) |
All passwords are stored using encrypted hashing. Authentication data is transmitted via secure SSL/TLS protocols.
5. YOUR RIGHTS UNDER GDPR
As a user, you retain full control over your personal data. You have the right to:
- Access: request confirmation that we are processing your data
- Rectification: correct inaccurate or incomplete data
- Erasure: request deletion when data is no longer necessary
- Restriction: limit processing under certain conditions
- Portability: receive a copy of your data in a machine-readable format
- Objection: object to processing based on legitimate interests
- Withdraw Consent: revoke consent at any time without affecting prior processing
To exercise any right, contact us at team@elementsofasoul.com. We respond within legally mandated timeframes.
6. CHANGING OR DELETING YOUR INFORMATION
Unsubscribing from Marketing
You may unsubscribe from newsletters at any time using the link in any marketing email. This does not affect transactional or winner notification emails.
Deleting Your Account
Email team@elementsofasoul.com with subject "Delete Account". Deletion is final and results in loss of all entries, achievements, and history.
Some data may be retained for up to 7 years for tax compliance and up to 5 years for dispute resolution purposes.
7. CONTACT
For all privacy questions or data requests:
In Costa Rica, you may also contact the Agencia de Protección de Datos de los Habitantes (PRODHAB).